Privacy & Cookie Policies
We are committed to ensuring that your privacy is protected and we only use your personal information to administer your account and to provide the products and services you have requested from us.
Data We Collect about You
We collect the following personal data in order to process your order, deliver your goods and to provide you with a better service. This covers:
- First name and surname
- Job title
- Job function
- Company name
- Company address
- Contact data including email, telephone and mobile numbers
We use your personal information to accurately process enquiries and orders, and deliver goods. On occasion we will also use the information to keep you up to date on the latest products, services and news.
How We Collect Data
You may give us your identity and contact information by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:
- Request marketing or sales collateral to be sent to you
- Request a quote
- Place an order
- Subscribe to our services or publications
- Give us some feedback
When you visit any of the Flambeau EuroPlast Ltd websites, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
We will make it clear when we collect personal information and will explain what we intend to do with it.
You can block and restrict cookies using your browser settings if you wish, but this may affect the functionality and have an effect on your experience using the website.
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.
For more help on how to disable your cookies or delete them visit www.aboutcookies.org.
How We Use Your Personal Data
We collect, use and store the following personal data in order to process your order, deliver your goods and to provide you with a better service.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Personal data may be accessed by or given to our staff working outside the UK and third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by customers. Those parties process information, fulfil and deliver orders, process payments and provide support services on our behalf. By submitting your data you agree to this transfer and storage of data.
We will only allow customer information to be used by third parties when this is necessary for the performance of the contract between us. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information provided by customers to us without consent.
On Occasion Your Data Might Also Be Used for the Following Internal Purposes
Marketing: Sending you information on the latest products, news and services relevant to your company. These can be managed or opted out by contacting us at [email protected]
- Customer research: to ensure we are sending you accurate information related to you and your company
- Develop new services: based on your purchasing history
- Offer personalised services: to send you purchasing reports and to ensure we send products directly relevant to your company
How to Access and Control Your Data
Under the General Data Protection Regulation 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Data Retention and Security
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it, including for the purposes or satisfying any legal, accounting or reporting requirements.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Other Websites and Third-party Links
Our websites may contain links to other websites, plug-ins and applications. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How to Contact Us
We hope that we can resolve any query or concern you raise about our use of your information. If you would like to receive information on how we are storing your data, please email [email protected] or write to us a Flambeau EuroPlast Ltd, Manston Road, Ramsgate, CT12 6HW
In the UK you have the right to complain to the Information Commissioner who may be contacted at ico.org.uk/concerns